Resume

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Professional Profile

A personable professional possessing an attention for detail, a team-based nature, and a strong focus on program and project delivery. Excellent at wearing multiple hats through an innate desire to constantly learn and grow, both in new skills, domains, and technologies.

Experienced as an engineering program & project management professional for software development and implementations of enterprise & SAAS software. Repeatedly ensures stakeholder satisfaction and effective risk management.

Continuously advanced and garnered greater responsibilities throughout career due to successful execution and a desire to deliver on both personal goals and company objectives/key results.

Core Competencies

• Technical Program Management
• Project Management
• Fintech/Financial Technology
• Business & System Migrations
• Cross-Functional Team Management
• Software as a Service (SAAS) Organizations
• Agile Software Development
• Information Technology
• IT Change Management
• Issue Triage & Support
• Requirements Gathering & Execution
• Software Testing
• Certified ScrumMaster® (CSM®)
• Atlassian Products (Jira, Confluence, Trello, Atlas, etc.)
• Google Workplace Suite
• Code Version Control and Collaboration tooling (GitHub)

Professional Experience

• Leads major programs and projects that cut across functions in the organization by working directly with Engineering teams, Product Managers, and Executive Stakeholders – often in a Scrum of Scrums environment.
• Utilizes technical fluency; comfortable in understanding and discussing technology concepts, schedule tradeoffs, and new opportunities with technical team members and leaders.
• Reviews and consults on technical design and estimates for mission-critical initiatives, programs, and projects.
• Interacts and influences across functions and stakeholders at all levels of the organization and with customers using high-quality communication, organization, technical understanding, and presentation skills.
• Assembles and manages cross-functional schedules and risk plans in an agile environment.
• Evangelizes Agile values and principles, coaching teams on Agile culture and techniques.
• Protects the development teams from distracting influences and removes impediments and demonstrates a resourcefulness, an interminable energy, a persistence, and an ownership mindset to achieve goals despite obstacles.

• Co-owns and operates a small business providing consulting services – in a fractional capacity – to individuals, small businesses, and enterprise customers by guiding clients on system administration and migrations of Program/Project/Business Management products and tools - Atlassian, ClickUp, Monday.com, Smartsheet, etc.

• Managed multiple global enterprise migration projects for Fuze clients including complex transitions to unified cloud-based services and telecommunications systems – including Fuze’s largest customer consisting of 20k user seats.
• Managed, supported, and informed internal cross-functional teams, customer personnel, channel partners and consultants to collectively carry out post-sales project kickoff, planning, solution delivery/implementation, customer experience, go-live, and transition to Customer Success & Fuze Support.
• Planned, reviewed, and tracked project goals with customers’ C-level executives and management (ex: CIOs, CTOs, VPs of IT, VPs of IT Infrastructure, Directors of IT, etc.). Goals tracked often consisted of cost-savings, long-term ROI, reduction of infrastructure overhead, user adoption, etc.
• Designed and executed IT infrastructure and application change management and migration strategies with clients’ internal teams as well as their external vendors.
• Identified implementation and migration risks and performed periodic risk assessments to support project health and overall customer satisfaction.
• Reported project status, including timelines, costs, risks, etc. to Fuze executive and management teams.
• Triaged issues for ongoing deployments with cross-functional project team and subsequently identified short-term and long-term solutions to maintain customer satisfaction.

• Managed the development life cycle for multiple, ongoing Dematic projects while tracking project velocity, identifying and managing risk, ensuring value while monitoring scope, and budgeting for and controlling project costs.
• Implemented and delivered enterprise software solutions and supply chain systems while conducting user training across multiple facilities and operations – from entry-level users to supervisors and C-level executives.
• Performed IT system migrations and upgrades to support enterprise software implementations on behalf of clients without dedicated Systems Architects; consulted for clients on IT system migrations and upgrades when dedicated Systems Architect teams were in place.
• Developed and maintained detailed project schedules and plans that tracked project milestones and their dependencies, internal resourcing of the development or implementation teams, the milestones and availability of separate necessary teams and resources within the organization as well as those of external vendors, and key dates and requirements of the customer’s organization and teams.

• Acted as an account manager and point of contact for key stakeholders for many of Reddwerks’ customers, including their largest – a multi-billion-dollar international distribution and logistics company.
• Responsible for managing and mentoring a team of Project/Program Managers and Sr. Project/Program Managers while providing feedback and facilitating lessons learned.
• Implemented enterprise software solutions and trained users at multiple facilities while also providing on-site support post-go live. Demonstrated an ability to succeed in extended high-stress/high-impact situations and scenarios on numerous occasions.
• Led high-performing teams with numbers ranging from eight to twenty members. Cross-functional teams consisted of software developers, operations research engineers, quality assurance engineers, controls engineers, and hardware procurement personnel. Facilitated a daily scrum for all team members to report completed and planned work as well as any blocking items encountered.
• Consistently worked with customers to effectively gather requirements and analyze proposed workflows to challenge and exceed the efficiency of existing SOPs. Resulted in experience creating and delivering statements of work, work orders, requirements documentation, change orders, and change authorization documents.
• Triaged issues as they were reported and subsequently identified both short-term and long-term solutions to provide 24/7 support. Coordinated the execution and implementation of these solutions with all stakeholders.

• Responsible for testing diverse components of Reddwerks’ enterprise software solutions for multiple projects; including integration, system, and acceptance testing. Worked closely with the development team to report any defects and identify conflicts between development and requirements.
• Conducted on-site, overseas quality assurance integration testing for multiple hardware production runs at a vendor’s facility in Seoul, South Korea for Reddwerks’ various Pick-to-Light devices. Trusted with daily interaction and supervision of vendor’s production and management staff. Successfully prevented any delays from occurring on each occasion. Displayed a talent for identifying and preventing causes of misunderstanding and clearing up miscommunication.
• Trained numerous users on Reddwerks workflows and systems at multiple distribution centers for various Fortune 100 companies.

• Created, designed, and edited documentation for a variety of corporate uses including product guides, software release notes, customer presentations, etc.
• Maintained and contributed to internal wiki that contained product information, how-to guides, project status, etc. With IT & Support, facilitated the migration to Confluence.
• Led a project assessing the company website; measuring content relevance, ability to captivate the user, and accessibility using the Flesch-Kincaid grade and Flesch reading ease score.

Professional Organizations & Certifications

• Scrum Alliance Certified ScrumMaster® (CSM®) (opens in a new tab)
• Atlassian Certified Jira Administrator for Cloud (ACP-JCA) (opens in a new tab); Certified Managing Jira Projects for Cloud (ACP-MJCP) (opens in a new tab)
• Eazl Advanced Management Training (opens in a new tab)
• Agile Austin Member
• Project Management Institute Member

2024 © Brandon Haverland. RSS